Shipping Policy

At Sunwray, we strive to make your shopping experience seamless from checkout to delivery. Please review our shipping guidelines below.

 

Order Processing

 

• All orders are processed within 2–3 business days (Monday–Friday, excluding holidays).

• Orders placed on weekends or holidays will begin processing on the next business day.

• Once shipped, you’ll receive an email confirmation with your tracking number.

 

Shipping Options & Rates

• Standard Shipping (3–7 business days): Flat rate or calculated at checkout.

• Expedited Shipping (2–3 business days): Available for an additional fee.

• Overnight / Express Shipping (1–2 business days): Available for an additional fee.

Transit times are estimates and may vary depending on your location and carrier availability.

 

Shipping Coverage

 

• We currently ship within the United States.

• At this time, we do not ship internationally outside of these regions.
  

 

Tracking Your Order

Once your order has been shipped, you’ll receive an email with a tracking number. You can use this to monitor your delivery in real time.

 

Delivery Delays

While we do our best to ensure timely delivery, unforeseen factors such as weather, carrier delays, or high seasonal demand may impact delivery times. Sunwray is not responsible for such delays but will assist in resolving issues.

 

Damaged, Lost, or Incorrect Orders

• Please inspect your order immediately upon arrival.

• If your order is damaged, missing, or incorrect, contact us within 7 days of delivery at support@sunwray.com.

• We’ll work quickly to resolve the issue with a replacement or refund.